Last night we had a wonderful class. As I mentioned yesterday, we are working with the topic Crucial Conversations. These are conversations in which there is something important at stake, opinions vary and emotions run high. It is in these kinds of conversations that our minds tend to shut down, and it happens right when we need to be operating at our highest level!
Michael created and distributed a very useful graphical representation of the flow of these conversations, shedding light on the process. Students really opened up to share their experiences and allowed some dissection of what had happened. Another student and I even volunteered to participate in a crucial conversation, with comments from the class from time to time about the effectiveness of how we were conducting ourselves. In discussions afterwards, students indicated that they found the class to be enlightening.